Click & Collect and Shipping

Why not buy online to secure your purchase, then pick it up from our store in Melbourne. We're an independent, family run store and have one location.

Our address is:

586 Barkly Street
West Footscray VIC 3012

We are open:
Mon-Fri: 10am-5.30pm
Sat: 10am-2pm

Payment Methods

We currently accept credit card (Visa and MasterCard) and Paypal payments. If you are picking up your purchase, you can pay cash or Eftpos at the time of pick-up. Please select this option at check out.

In store Pickup

Some items are available online only as they may be stored in an alternate location. Such items often include Prescription Food. If you have opted to collect your purchase in store, please place your order online and allow 1 day for delivery to our store. You're welcome to give us a call prior to pick up but we will email you as soon as your purchase is ready for collection.

How do you send my purchase?

We use a number of shipping methods including Australia Post, Fastway & Toll Couriers.

If shipping states "standard shipping", or "courier" we will select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Po Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as "large letters" and will not include tracking unless you select a paid option.

If someone is not available to sign for your parcel, a card is usually (but not always) left and you can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave.

Other options include:
Express Post: As long as you live in the Express Post Network (which covers most of Australia - you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it's posted.

Registered Post: You can opt for registered, which includes a tracking number and insurance cover up to $100. This means you can be assured your item will be covered even if it's lost

Delivery Address: Orders will be delivered to the address on your order, not Paypal, unless otherwise stated.

How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2-3 days to process your order.

How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that's okay with you!

Meds packaging: PLEASE NOTE if you have requested free shipping or registered post on meds (flea and worm treatments), boxes may be collapsed to reduce the size so we can send them at no cost. Selecting free shipping means there is no tracking for this item. If you prefer boxes to remain intact, please select Express Post.

Free Shipping

Free Shipping is currently available to Melbourne Metro areas (as defined by Fastway and Toll Couriers) for all orders over $50 when the Free Shipping option is selected during checkout.  All orders under $50 will be charged at the rates provided by the shipping calculator.

Free Shipping applies to postcodes and suburbs within the Melbourne Metro area as established by Fastway Courier. If you are in the free shipping zone, you will be able to select that option at checkout.

When selecting free shipping for pets meds, please note that we may open and fold down the box so that we can send it frfee as a large letter. If you prefer that your boxes remain unfolded, please select a different shipping option.

How long until my parcel arrives?
Here's the good news... All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker (2-4 working days to most capital cities).
 
International shipping (outside Australia)

We are happy to post orders out of Australia. We are able to send to most countries via Australia Post's Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. Lucky Pet is not liable for these extra charges and we will not accept "return to sender" returns where a delivery has been refused for any reason. 

Returns Policy
Your complete satisfaction is our top priority! We accept returns of packages within 30 days of the sale date for any reason. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.

For all returns inquiries, send an email to hello@luckypet.com.au. Once your return is received, you will receive a full refund (excluding postage), along with an email confirmation, or an exchange, as per your request.

Return to Sender
If orders are returned to us as underliverable for any reason or are marked Return to Sender (RTS), a $10 RTS fee is charged by Australia Post. If the RTS item is to be reposted or refunded, the Australia Post fee is charged to the buyer on top of the original postage cost.