Returns Policy

30-DAY 100% MONEY BACK GUARANTEE...

We guarantee that you and your pets will love your purchase and will be more than happy with the quality.

In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition.

Give your pet some time to adapt to a new product – that includes a new toy, treat, food or even a bed – but if it you’re not completely happy, contact us within 30 days. That’s a full month so that you can be sure of your purchase.

If you're not 100% satisfied within 30 days, drop us a line and return the item in its original condition and packaging. We will send you a full refund (excluding postage).

Lucky Pet (or our local distributor / manufacturer, if applicable) will replace a product if it is found to be either damaged or not working correctly when it is received.

We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.

Whilst every effort is made to make descriptions as accurate as possible, errors may occur unintentionally. In the case of an error made by Lucky Pet, we will attempt to rectify this at no extra cost to you.

Returns Policy

Your complete satisfaction is our top priority! We accept returns of packages within 30 days of the sale date for any reason. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.

For all returns inquiries, send an email to hello@luckypet.com.au. Once your return is received, you will receive a full refund (excluding postage), along with an email confirmation, or an exchange, as per your request.

Please do not return items by COD - contact us before you return anything.

The warranty is voided where damage to the product is caused by reason other than the manufacturer's defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories.

Return to Sender
If orders are returned to us as underliverable for any reason or are marked Return to Sender (RTS), a $10 RTS fee is charged by Australia Post. If the RTS item is to be reposted or refunded, the Australia Post fee is charged to the buyer on top of the original postage cost.

Food
We sell only super premium food that is rich in protein. Make sure you change over gradually from standard food. Please see the manufacturer’s directions for guidance.

Toys
No toy is indestructible, although some come close, and you should always supervise your pet at play to ensure he is safe and is using the toy as intended. Pets will be pets though! If you are unsure, contact us.