How do you send my purchase?

We use Australia Post, and sometimes couriers.

If shipping states "standard shipping", or "courier" we will select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Po Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as "large letters" and will not include tracking unless you select a paid option.

We will send most orders with an Authority to Leave in a safe location at the address. If you would prefer to sign for your delivery, please make a note at checkout. If someone is not available to sign for your parcel, a card is usually (but not always) left and you can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave.

Other options include:
Express Post: As long as you live in the Express Post Network (which covers most of Australia - you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it's posted.

Delivery Address: Orders will be delivered to the address on your order, not your Paypal address.

Free Postage: We offer free postage on most flea and tick treatments

Flat Rate Postage: For orders over $49 (excluding Patiolink and some extra large items), postage is a flat rate of $7.95 for most Australian postcodes. We use Australia Post for most deliveries so we can also post to Po Boxes and Parcel Lockers. Postage costs do not count towards the $49 order value.

Australian postcodes covered by our flat rate shipping are:

Post Code
Post Code
200 299
1000 1935
1936 1999
2000 2079
2080 2084
2085 2107
2108 2108
2109 2156
2157 2157
2158 2158
2159 2159
2160 2172
2173 2173
2174 2229
2230 2231
2232 2249
2508 2514
2555 2556
2557 2559
2560 2563
2564 2567
2568 2574
2600 2620
2640 2641
2708 2709
2740 2744
2745 2746
2747 2751
2752 2758
2759 2764
2765 2765
2766 2774
2775 2775
2776 2777
2778 2786
2890 2897
2900 2920
3000 3062
3063 3063
3064 3098
3099 3100
3101 3138
3139 3139
3140 3210
3211 3220
3335 3341
3350 3350
3353 3356
3427 3443
3750 3799
3800 3801
3802 3811
3910 3920
3926 3944
3975 3978
3980 3983
4000 4018
4019 4028
4029 4068
4069 4071
4072 4123
4124 4126
4127 4129
4130 4130
4131 4132
4133 4150
4151 4164
4165 4168
4169 4182
4183 4204
4205 4206
4207 4209
4270 4299
4500 4549
5000 5113
5114 5114
5115 5117
5118 5124
5125 5130
5131 5157
5158 5169
5170 5200
5800 5999
7000 7019
7050 7053
7055 7108
7172 7172
7248 7254
7258 7329
7800 7999
8000 8999
9000 9725
9999 9999


Shipping for all other postcodes is determined at checkout based on weights and location. To our friends in WA, orders up to 500g are $7.95, however due to Auspost costs, we're unable to extend the flat rate shipping on heavier purchases.

Flat rate postage does not apply to Patiolink, Contour Towers, Catlink Litter Boxes and Litter Robot products and orders weighing over 20kg or with dimensions over 1 meter as these will be sent via courier.

How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2 days to process your order.

All orders are managed in real time to ensure super fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse and they pick and pack quickly. That means we cannot alter or cancel orders. You are welcome to return your order to us if you change your mind (but not via Return to Sender as per our policy).

Patiolink Doors
While we do our best to ship orders quickly, some Patiolink doors may require a little more time.
Patiolink doors are shipped using couriers. Shipping to most of Australia is $50 with some regional areas up to $150.

All Patiolink doors and adapters that are over 2.3 meters tall include a shipping surcharge of $50.

Litter Robot
The Litter Robot (not the accessories) are sent using Border Express couriers. Please note that someone will need to be at the address to accept the delivery. It will not be left behind without approval. There may be a redelivery fee of $40 if nobody is at the address to receive the unit.

How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. Sometimes, we overpackage accidentally or to ensure safe delivery. We hope that's okay with you!

How long until my parcel arrives?
Here's the good news... All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker (2-4 working days to most capital cities). Our warehouse is located in Sydney, which is central to most of Australia!

We email tracking information as soon as an order has been dispatched. Please check your junk/spam folder if you do not see the shipment email or check your order in "Account". If there are delays with the receipt of your order, please contact the postal carrier directly.

International shipping (outside Australia)
We are happy to post orders out of Australia. We are able to send to most countries via Australia Post's Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. Lucky Pet is not liable for these extra charges and we will not accept "return to sender" returns where a delivery has been refused for any reason.


Currently there are known delivery service delays to and from many countries, territories and regions.

We are monitoring this situation and will update regularlyso you may see international shipping is not available from time to time.

Parcel service impacts
We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only.

Please visit this page for suspension of services to all countries: https://auspost.com.au/service-updates/international-delivery-times

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19.

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For specific location information, please read the up to date announcements here: https://auspost.com.au/service-updates/international-delivery-times

We appreciate your patience and understanding during these difficult times.

All orders are typically shipped the same day the order is placed, or the following business day. Orders placed during the weekends or Holidays will be shipped the next open business day. Lucky Pet cannot be responsible for order that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; force majeure; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.