Black Dog will replace or repair a Black Dog product, if any of the workmanship, or components fail within the first 6 months of normal use.
Black Dog guarantees their products against breakage. This means they will replace/repair a product if any of the components break as a result of normal use (the use to which the product was intended when designed) and they will repair/replace the product if the workmanship fails as a result of normal use (the use to which the product was intended when designed).
But... We Do Not guarantee that your dog won’t chew your Black Dog product.
Through years of evolution dogs have developed quite formidable equipment for chewing – just watch how efficiently they demolish a bone. Chewing of equipment is a training issue, it is the responsibility of the dog’s owner and not something Black Dog has any control over.
Keep your equipment in a safe place, where dogs can’t use it as a play thing and it will give you years of effective service.
A Note on the Webbing:
Black Dog webbing is really strong, but if it were to break under extreme forces, the individual threads stretch, which causes heat in the threads and the broken ends will feel slightly hard and stiff. If the webbing has been cut or chewed, the webbing ends feel soft and fluffy. Some people see a cut in the webbing and may asume that it has "broken" or frayed. If you have a breakage, check the thread ends at the break - if they are soft and fluffy, then it has been chewed or cut.
Black Dog buckles are made of a very strong plastic compound and have been tested for breaking strength, but they don't stand up a chewing dog. On many buckles that are returned there is evidence of chewing, like little pinmarks made by dog teeth. If you experience a breakage on a buckle, check it for teeth marks - these are a good indication that your dog has probably been mouthing or chewing on it.
But it can be repaired ...
We have dogs and we understand that dogs love to chew things. Black Dog will gladly repair your lead or harness if it can be. Check with us about the possibility of repair.