Click & Collect and Shipping
Why not buy online to secure your purchase, then pick it up from our store in Melbourne. We're an independent, family run store.
Click and Collect
Some items are available online only as they may be stored in an alternate location. Such items often include Prescription Food. If you have opted to collect your purchase in store, please place your order online and wait for an email or text message to advise your order is ready for collection. During the week, pick up is from our warehouse in Maidstone between 1pm and 5pm. On Saturdays pick up is from the shop.
You're welcome to give us a call prior to pick up but we will email you as soon as your purchase is ready for collection.
Our click and collect address is:
586 Barkly Street
West Footscray VIC 3012
We are open:
Maidstone - the address will be provided when your order is ready for collection
We currently accept credit card (Visa and MasterCard) and Paypal payments. If you are picking up your purchase from West Footscary, you can pay cash or Eftpos at the time of pick-up. Please select this option at check out. Eftpos is not available at our Maidstone warehouse.How do you send my purchase?
We use a number of shipping methods including Australia Post, Sendle & Toll Couriers.
If shipping states "standard shipping", or "courier" we will select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Po Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as "large letters" and will not include tracking unless you select a paid option.
We will send most orders with an Authority to Leave in a safe location at the address. If you would prefer to sign for your delivery, please make a note at checkout. If someone is not available to sign for your parcel, a card is usually (but not always) left and you can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave. Please note that all orders shipped using Sendle will always be assigned with Authority to Leave. If you want to sign for your delivery, please select an alternate option such as Australia Post Express.
Other options include:
Express Post: As long as you live in the Express Post Network (which covers most of Australia - you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it's posted.
Courier/Sendle: Sendle will determine the best shipping option based on your address.
Delivery Address: Orders will be delivered to the address on your order, not your Paypal address.
How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2-3 days to process your order.
How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that's okay with you!
Meds packaging: PLEASE NOTE if you have requested free shipping or registered post on meds (flea and worm treatments), boxes may be collapsed to reduce the size so we can send them at no cost. Selecting free shipping means there is no tracking for this item. If you prefer boxes to remain intact, please select Express Post.
Free Shipping is currently available to Melbourne Metro areas (as defined by Fastway and Toll Couriers) for all orders over $50 when the Free Shipping option is selected during checkout. All orders under $50 will be charged at the rates provided by the shipping calculator.
Free Shipping applies to postcodes and suburbs within the Melbourne Metro area as established by Fastway Courier. If you are in the free shipping zone, you will be able to select that option at checkout.
When selecting free shipping for pets meds, please note that we may open and fold down the box so that we can send it frfee as a large letter. If you prefer that your boxes remain unfolded, please select a different shipping option.
Here's the good news... All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker (2-4 working days to most capital cities).
We are happy to post orders out of Australia. We are able to send to most countries via Australia Post's Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. Lucky Pet is not liable for these extra charges and we will not accept "return to sender" returns where a delivery has been refused for any reason.