When will I receive my order?
Postage & Handling
We ship via a combination of Australia Post and, sometimes, couriers.
We despatch all parcels within 48 hours of confirmed payment from our Sydney warehouse and you should receive it within 1 to 5 business days after dispatch depending on your location. Please note, we cannot accept responsibility for goods delayed due to third-party delivery services.
All orders are managed in real time to ensure super fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse without delay and they pick and pack quickly. That means we cannot alter or cancel orders. You are welcome to return your order to us if you change your mind (but not via Return to Sender as per our policy).
The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- Manufacturer has run out of stock (note: this is an infrequent circumstance)
- AusPost or courier failure to deliver (e.g. severe weather conditions)